Frequently Asked Questions

How soon will I get my order?

Our turnaround time is usually between 1 and 3 business days. All garlands are made to order so our turnaround time may be a little longer during the holidays. Orders ship via USPS first class mail (with tracking).

Do you make custom garlands?

Yes! I'm always happy to make a special order just for you! Please order your garland using the custom garland listing or message me for a custom listing.
https://gracie-and-marie/products/custom-felt-ball-garland-design-your-own-baby-shower-pom-pom-garland-diy-banner-party-decor

How much garland do I need for my Christmas tree?

Our felt ball garlands look gorgeous draped on Christmas trees! For an average sized tree, I recommend 7 feet of garland for every foot of height of your Christmas tree. For example, if your tree is 7 feet tall you will want 49 feet of garland. Of course, you could use more or less depending on how skinny or wide your tree is or how closely you want the strands wrapped on the tree.

What is your return policy?

Custom garlands are final sale. Please see our returns page for more information.